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Tankless Hot Water Heaters, Efficient, Effective, Endless.
Posts tagged Canada
EcoEnergy Audit Program Cancelled Again
Feb 3rd
The Harper government has one again cancelled the ecoEnergy audit program early. The audit program was surprisingly cancelled on January 29th 2012, and was not supposed to finish until March 31st 2012.
Why Was The Audit Program Cancelled?
This is a bit of a mystery, as the Conservatives had pledged 400 million in funding to the program from the budget only a few months ago. Now with less than half of that money released as grants to Canadian citizens they have removed any access chalking it up to “fiscal responsibility”. So ultimately the energy audit program in Canada has been destroyed to save 200 million dollars… If you look at how much money the program saves and has saved home owners through efficiency alone that 200 million is a drip in the Billion dollar savings bucket. It’s really unfortunate we have such a pro oil Government willing to discount its citizens so easily.
What Are The Details?
- If you have completed your first audit but haven’t finished your upgrades or retrofits then you are still eligible for Government grants and rebates
- The program is completely closed to new entrants
- Homeowners can receive post-retrofit evaluations and apply for grants until June 30, 2012; the retrofit renovations must be completed by March 31.
If you were hoping to get the rebates associated with a high efficiency tankless water heater then, unfortunately, you’re out of luck at the current moment. Hopefully the program will be reinstated, but as it stands at the current moment you will have to recoup your tankless costs with its efficiency.
Navien Tankless Recall In Ontario – Poisoning Risk – Models and Model Number
Jan 5th
Navien tankless has issued a recall on thousands of tankless systems that have pose a risk of leaking carbon monoxide and poisoning homeowners.
Navien is located in South Korea and has been manufacturing it’s tankless water heater for several years now. There are a suspected 13,000 units with the defect and recalled. An unstable connection can cause the vent collar to separate or disconnect allowing exhaust and carbon monoxide to leak into the home.
Tankless water heaters are a green appliance that is able to heat water instantly saving consumers money and energy. A tankless eliminates the need to have a standing storage hot water tank that needs to be heated continuously.
The affected Navien tankless systems that are being recalled were sold to distributors from February 2008 to March 2009. They have been described as:
Navien tankless hot water heaters are white with “T-Creator” and “NAVIEN” on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
These units are installed indoors in basements and closets (typically in Canada and the northern US). The units that are installed outside are not affected and not being recalled.
If you discover you have one of these models you can schedule a free repair but should not use the water heater in the mean time. Navien also suggests that a carbon monoxide detector be installed outside the sleeping areas of homes.
For more information you can contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday.
Ontario Grants, Rebates a Tankless and Energy Audit
Nov 2nd
Ontario Grants For Water Heating
- Gas — hot water heater up to $375
- Solar — hot water system $1,250
- Ontario water heater rebates — Get Government of Canada ecoENERGY grants and rebates of up to $1,250 for a new hot water heater. Click here
Hot water heater grants for your home
Take advantage of Government of Canada grants for replacement hot water heater systems:
- Canada ecoENERGY — Homeowners can get up to $1,250 in grants from the Canadian government for a new hot water system. The Government of Canada grants up to $5,000 for home energy renovations through the ecoENERGY Retrofit – Homes program, which is in effect until March 31, 2012. Click here for more
Remember not to long ago I talked about how a tankless could be combined with a solar thermal water heater? Well BAM! here are some rebates the Government is offereing that reduce the cost for both the tankless and the solar heater. I wouldn’t expect these to last too long (in fact, around April 2012 is when I would expect to offer to be removed).
Canadian Tankless Water Heater Websites
Oct 20th
Its funny that most of the major tankless companies dont have canadian version of their websites… Canada is a very natural gas dependant country and thus we have this service in the majority of our homes. You would think that a market of 30 million plus might foster a small investment in a geocentric Canadian content specific website. 
Tankless manufactures know that the further north their product is installed the colder the ground water and the more energy is needed to heat the water up to acceptable temperatures. For the most part all of the major tankless companies have successfully overcome this issue. They certainly should work on advertising and showcasing thier advancements. Canadian tankless manufacture websites would go a long way.
Tankless Manufactures with Canadian Sites
- Rinnai – Rinnai.ca
- John Wood – johnwoodwaterheaters.com (honourable mention for haveing a french version)
Tankless Manufactures Without a Canadian Site
- Bosch
- GSW
- John Wood
- Navien
- Noritz
- Paloma
- Takagi
Furnace
Nov 17th
To better serve our customers we are now including furnaces in the product mix. There are a few reasons that we have chosen to do this.
- We can offer better prices on a tankless if you are upgrading your furnace as well
- Saves users from have a secondary contractor come in to the home and deal with pricing and quotes.
- Clients are happy with our tankless service and we feel we can bring the same level to our Furnace systems.
- We live in Canada – everyone needs a furnace!
Brands
- Amana
- Everrest
- Lenox
Just Like The Tankless Systems Furnace Quotes are Free
Its can be cold in Toronto and one of the best ways to beat the cold here in Toronto is with a high efficiency furnace. Now that we are offering Furnace systems you can expect a warm Toronto winter (well when you are inside at least).
Noritz Tankless
Nov 9th
Noritz vision is to fundamentally change the way hot water is viewed within North America. A transition that can reduce the negative environmental effects caused by manufacturing and using inefficient water heating appliances. Yet, comfort will not be sacrificed as technology is making water heating over 90% efficient.
Models
Noritz has a number of tankless water heaters, but only a select few are really capable of being used in Canada and Ontario for that matter. These below are the most popular tankless models currently.
- NR66
- NR71
- NR83
- NR98
- NR111
- NRC111
The NRC111 is Noritz condensing tankless coming in around the 92% efficiency range.
Maple Tankless
Sep 15th
Maple
Maple has a population or just over 50,000 with most of the homes being single detached. Owning a detached home 
increases the likeliness of a tankless water heater meeting the venting requirements and being installed. Many people want to upgrade their systems but are unable to due to venting issues associated with the tankless.
Homes in Maple are also on average quite large, this poses a secondary question… how big of a tankless water heater should I go? A REP for the Maple region can come out free of charge and answer these questions for you.
If you’re living in the Maple region a tankless is a great upgrade for your home saving you money and using less energy which ultimately helps the environment.
Find out about tankless water heaters installers in the Maple area
Advice on Tankless Water
Mar 19th
Tankless Help
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We have been in this business for quite a while now and these are some of our feelings and issues…..
If you’re out getting quotes for new tankless water heaters and some company or sales person quotes you anything less than 2000 dollars Canadian for the entire job parts & labor, watch out! It’s probably (and likely) to good to be true. There’s a good chance you’re going to be one of the next victim of “To good to be true pricing”. If you do end up having a problem it will cost you twice as much to correct the issue than it would have if you had if you had the unit installed correctly the first time.
Don’t forget about the extra costs, a high quality tankless water heaters system designed for a small home will cost at least 1,200 dollars. You have additional costs also you need to consider when you have decided to make the purchase. Remember…..
- valve kit
- Gas line
- Exhaust piping
- Condensate pump
- Gas termination plates
- Strap hangers
- Water piping
- Brass, and copper fittings
- Electrical outlet (if there’s not one nearby)
On top of that you have the labour, in general a Tankless should be able to be installed in half a day.
The Discount Tankless Water Heater
If a friend or someone you know says they can install a tankless water heater for a “few hundred bucks” remember its not a deal, these systems can be VERY specific in terms of gas or water pressure and it will probably end up costing you more to get a certified installer out to fix the job.
If your father or father in law was a plumber in the Navy 40 years ago, please don’t let him install your tankless water heater!
If a young relative or friend just got out of plumbing school, do not let them install your tankless water heater!
If your getting estimates for a new tankless water heater, and the installer cannot show you at least one picture of a previous tankless water heater installation he or she did, do not hire that person as your installer.
If the sales person shows up at your home and doesn’t bother to look around to make sure the installation will go by checking gas lines, venting location, installation site, etc do not let that person install your new tankless water heater!
Please Note: Tankless water heaters often cannot be installed due to building and plumbing codes in Ontario and Canada, additionally there are specific manufacturing requirements all installs must meet.
DO NOT BUY A TANKLESS WATER HEATER FROM HOME DEPOT OR ANOTHER BIG BOX STORE!!!
The units they offer provide the least hot water on the market. Nearly 65% of all tankless water heater bought from Home Depot were returned (2008 – 2009 figure). People think they’re getting a “good deal” but they most likely will end up with major headaches.
Leave tankless water heaters to the pros.
We install Tankless in Toronto, Tankless in Hamilton, Tankless in Mississauga, Tankless in Etobicoke, Tankless in Richmond Hill, Tankless in Markham, Tankless in Bolton, Tankless in Rexdale, Tankless in Brampton and many other locations.
Follow this link and see if a tankless can even be installed in your home and if it can we can provide a Free quote on a tankless system for you.
Navien Problems
Mar 18th
Navien Problems
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Navian was the first to come out with a condensing tankless water heater and thus they are bound to have some issues. This post is aimed at addressing some of these problems.
Issues
- Navien flow sensor issues
- Navien Control board failures
- Navien Heat exchanger cracks
The flow sensor
Early Navian models had flow sensors that would easily corrode and shut the unit down as the buildup would impair operation. There is a temporary fix where you take the two clamps off the sensor, pull it out and blow on it. The fix that Navien has made is to change the sensor over to stainless steel, you can replace the part to prevent this unexpected shut down. Also an additional fix is to install a 5 micron filter in the water inlet right before the Navian.
Navian Control Boards or Motherboards
These do fail relatively frequently and symptoms would be that the unit turns on, then off, then on, and then off repeatedly or possibly, fails with error code 03 (ignition failure). There are a few other issues that the board can cause but the only real solution is to power cycle the unit (un-plug and plug back in) or replace the Navien control board.
Cracking Heat Exchanger
This isn’t near as frequent as the problems listed above but it is an issue none the less. A heat exchanger should be replaced immediately; it’s a breach containment allowing exhaust gases to enter your home. The heat exchanger is under Navian warranty.
More Help
Here is some places and information you can use to find additional help.
Our Service Department – 1-855-696-8265
Navien Technical Help Line – 1-800-519-8794
Navien online trouble shooting – Go HERE
Navien Warranty details – Find out more HERE (should be accurate for Canada and Ontario)
Additional Issues – Read Here
UPDATE – here is a complete list of Navien error codes – Read HERE
If all else fails post a comment and we can try and trouble-shoot any issues here.
