Tankless Water Heaters

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The Best Tankless Water Heater

Apr 28th

Posted by administrator in General Info

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The best Tankless ?

This is a controversial question as some tankless water heaters result in a much better fit than others and thus they may be considered better by some users on different situations.

We have facilitated the installation of thousands of tankless systems and ensured that additional warranty and extended service is provided on all of the installed systems.  In terms or reliability the Rinnai tankless heater is by far ahead of all the competition.  Service records are able to prove this statement, emergency maintenance personnel are rarely called to fix the unit.

The Rinnai R75 is one of our biggest sellers.

  • 12 year heat exchanger warranty
  • Max input of 180,000 BTU
  • EZ connect (2 unit connection)
  • 7.5 GPM
  • Energy factor of 0.82
  • Concentric venting
  • Reliable

It should be noted that Rinnai has very particular venting requirements that make it a bit more difficult to install.  The specialized vent pipe is concentric meaning that the exhaust pipe is inside the intake pipe.  This means that the hole drilled in the wall is at minimum 5″ in diameter. What makes it such a great unit is its reliability, Rinnai systems rarely break down.

The Navien tankless is a big seller as well; it has the condensing aspect of the market cornered.  This condensing technology brings the efficiency of the unit up into the high 90’s and makes it the most efficient tankless.  Do note – There have been issues and we are servicing this tankless more than any other we have installed.








The Navien CR210A is the primary tank installed.

  • Max input 175,000 BTU/h
  • Energy factor of 0.95
  • 7.6 GPM
  • Buffer tank and circulation pump
  • PVC venting

The water quality in Toronto and surrounding areas like Mississauga, Brampton, and Caledon (Peel region) is considered moderately hard.  Vaughan, Markham, Richmond Hill, or York Region has hard water due to the Oak ridges moraine and deposits within it. City of Toronto, Pickering, Ajax, and all cities along the shore of Lake Ontario that rely on the lake for water have moderately hard water.  This is important to know as a tankless water heater can collect deposits causing the systems efficiency to be reduced.  It is important to clean your Tankless water heater on a yearly basis.

There are a number of great tankless water heater brands available in the market place currently.  The new version of the Navien condensing tankless seems to have far fewer issues. Also most of the manufactures have developed and now sell condensing units.

Takagi TH-2 is a great condensing tankless
Rinnai has condensing unit available that works amazing as well  — RC98 Brochure
Noritz also make a very good condensing tankless.

All of the units mentioned above have very similar stats and performance, thus its boils down to the situation.  Get a few quotes and go with an installer that’s not quoting you the bottom of the barrel price, you will get what you pay for.  The brand of tankless that you choose will be determined in part by you and the layout of your home with regards to venting and code requirements.

Post any questions you may have in the comments section and we will try and answer them all.

Navien Tankless Error Codes

Apr 25th

Posted by administrator in General Info

6 comments

Navien Tankless Error Codes

This is the Entire list of Error codes for the Navien tankless water heater.

These troubleshooting tips are for models 180, 210, 240.

If you have any further questions send an email or post in the comments section and we will try to answer all inquiries.

E001 Water is boiling in the Heat Exchanger 1. clean the inlet water straining2. Check the automatic flow

3. Check the heat exchanger, remove and clean with a solution

E003 Ignition Failure 1. Check to see if the main gas supply is on2. Check that the power is on

3. Check the igniter for spark

E004 False flame detection 1. Ensure ground wire is connected

2. Check the igniter for spark

E007 Hot water outlet: thermistor -open 1. Check the thermistor

2. Replace the thermistor

E008 Hot water outlet: thermistor -short 1. Check the thermistor

2. Replace the thermistor

E009 Abnormal fan motor activity 1. Check and clean the air filter

2. Check and clean the fan motor

E010 Abnormal Air Pressure 1. Check the vent pipe for obstructions

2. Check and clean the air filter

E012 Flame loss 1. Check the main gas line (valve open?)

2. Check intake air pipe

3. Check the ground wire

4. Check power supply

E015 Abnormal control board 1. Check power supply

2. Check the GFI

E016 Overheating of heat exchanger 1. Turn off the the for at least 30 minutes ten restart.

2. Clean the inlet water strainer

3. Check the automatic flow adjustment valve

4. Check the heat exchanger: remove and clean with a cleaning solution

E021 Cold water inlet: thermistor 1 -open 1. Check thermistor

2. Replace thermistor

E022 Cold water inlet: thermistor 1 -short 1. Check thermistor

2. Replace thermistor

E027 Abnormal activity of the air pressure sensor 1. Check the vent pipe for obstructions

2. Check and clean the air filter

E030 Exhaust overheat: exhaust high limit switch shuts down the unit when the flue temperature exceeds 149 F or 65C 1. Turn off the the for at least 30 minutes ten restart.2. Clean the inlet water strainer

3. Check the automatic flow adjustment valve

4. Check the heat exchanger: remove and clean with a cleaning solution

E032 Cold water inlet: thermistor 2 -open 1. Check thermistor

2. Replace thermistor

E033 Cold water inlet: thermistor 2 -short 1. Check thermistor

2. Replace thermistor

E034 Abnormal – flow adjustment valve 1. Check the flow adjustment valve
E035 Abnormal activity of the gas pressure sensor 1. Check gas line
E036 Communication failure 1. Contact Navien Tech. support
E037 Water leak inside unit 1. Close cold water main

2. Replace leaking parts

E038 Abnormal circulation pump 1. Check the circulation PUMP.

2. Check the water flow sensor

3. Check the cold water main

E039 Abnormal – water flow sensor 1. Check the water flow sensor
E041 Hot water outlet: thermistor 2 -open 1. Check thermistor

2. Replace thermistor

E042 Hot water outlet: thermistor 2 -short 1. Check thermistor

2. Replace thermistor

E043 Abnormal cascade connection 1. Check model type
E044 Abnormal thermistor connection 1. Check thermistor connection
E045 Abnormal – mixing valve 1. Check the mixing valve
E048 Abnormal LPG gas pressure 1. Check the LPG gas

2. Fill the LPG gas

There will be error codes on both the remote control and on the computer board on the main unit.

To reset a Navien tankless water heater either unplug the unit and wait a minute to plug it back in again, or press the power button on the remote control off and then back on again.

If Nothing else works call Navien’s Tech Support at 1-800-519-8794

Tankless Systems Installed in Etobicoke

Apr 23rd

Posted by administrator in Etobicoke Tankless

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Tankless Sytems Etobicoke

We have install thousands of tankless water heaters in Toronto and surrounding areas. Etobicoke has proven to be one of those locations where the system will usually go in without a hitch. The water in Etobicoke is well suited for a tankless system as there is not much buildup or scaling produced by it. Most homes are serviced by natural gas and provided at a reasonable cost to home owners. Venting has proven to be quite easy as homes seem to all meet requirements set out by Canadian Governments and the Tankless manufactures.

Now that the Ontario Government has reactivated the grants that were available to home owners its a great time to send us a message and have someone out to your home and make sure that a tankless water heater can be installed in your home.

If your interested in having a home energy audit done first please go here to book one.

New Tankless Grants in Ontario

Apr 21st

Posted by administrator in Government Grants

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Ontario Tankless Grants

Its still early but I think its safe to say that the Ontario Government is maintaining its side of the grant money available to home owners. It has been a relatively convoluted situation as some people have received official continuation press releases while others haven’t. Currently we haven’t here at Tankless Water Heaters but today a service provider brought one in for us to view. We will try and have a copy posted up soon.

Grants are back and available to Home owners for tankless water heaters.

If you were kicking yourself for not getting a tankless when the government grants were available then your certainly in luck today.

Call or E-mail us to find out more.

Does a Tankless Water Heater Save Money?

Apr 7th

Posted by administrator in Rental Tankless

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Tankless Systems Save

Tankless systems are very effective at saving you money. This only makes sense as they only provide hot water on demand. They don’t heat water and then hold it, continually maintaining that temperature.
You wouldn’t leave your car running all night so that it was warm in the morning would you? Well that’s what your hot water tank does day in and day out.

Our tankless water rental tanks have been unaffected by the drop of the government grants. If your living in the greater Toronto area, and place like Brampton, Mississauga, North York, Hamilton, Richmond Hill, Thornhill, and Markham. You are very likely renting your conventional tank and paying upwards of $20-$30 a month for a system worth $700 at most. Upgrading to a tankless and we take care of returning your old tank, and installing a tankless. All for roughly $10 more a month and you have a system valued at nearly $4000 providing your hot water.

  1. Tankless systems are more reliable
  2. Tankless water heaters are more energy efficient
  3. They provide endless hot water
  4. You get unlimited tech support
  5. Unlimited emergency service and repairs

These systems are proven energy and money savers, sure they cost a little bit more a month to rent but you easily make that up in the natural gas or electricity reduction savings.

Contact us to find out more

End of Government Grants for Tankless

Apr 4th

Posted by administrator in Audit Companies

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Grants End

In a surprise announcement on Thursday April 1 2010, the Federal government suspended the Ecoenergy retrofit program. This program aided homeowners in upgrading their existing HVAC equipment to more energy efficient models, thus reducing greenhouse gases that homes emitted substantially. The program was axed due to its popularity, more than 3 times more Canadians participated than the Government had anticipated. Typical government fashion, lets end anything that is actually working and making a change. This puts more than 2000 energy auditors and countless other support staff out of jobs, and that’s only in Ontario.

Can I Still Get An Audit?

Unfortunately, you can not get an audit anymore. There are no more grants available for tankless water heaters from Federal or Provincial governments.

  • The Ontario provincial government was matching all grants, this has also ended.
  • This isnt the end, there will be incentives from companies and manufactures to try and maintain the low entry cost for a tankless water heater.
  • Check back here as we will be following the situation and posting any updates.

I Have Had My D-Audit, Will I Not Get My Grants?

  • If you have had your D-Audit but nit your final E-Audit then you are lucky. The Government will still honour all rebates and upgrades that you do. You have until April 1 2011 to perform any upgrades and have your final E-Audit. I would recommend that you look into upgrading as much as you can over the next year, you can get $1500 back on a new furnace and $750 on a tankless water heater, and even more on roof and wall insulation. Your in a good situation, I would definitely take advantage of it.

Is a Tankless Water Heater Even Worth It Now?

  • Even though you are not able to get the grants for a tankless water heater the cost to benefit is still greater than having and maintaining you conventional tank water heater.
  • Natural Gas and Electricity prices are only on the rise, any system that can cut their use by over 40% will net you savings.
  • If you need a loan to purchase a tankless rates are still exceptionally low
  • Our rental rates haven’t changed, you can still rent a tankless for $39.95 a month

Give us a call or send us a quick email and we will call you, quotes and information are always free.

Markham Tankless Water Heaters

Mar 30th

Posted by administrator in City

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Markham Tankless

Looking to install a tankless water heater in the Markham region? We are able to provide you with a free quote and advice on any questions or concerns that you may have regarding these new systems. Installing a tankless water heater in Markham Ontario works we as we constantly have service technicians in the area should any emergency situation occur. We are also in the area enough that for the most part the detached homes provide the greatest chance for a tankless heater install. Toronto homes typically are harder to install tankless systems because homes frequently only have two sides to vent any appliance from, thus reducing install success.

Live in Markham and interested in a Tankless quote?

Fill out the form and we can send out a REP who can make sure that the tankless system can even be installed. The government home energy audit program is ending soon which eliminates the $750 government rebate for a tankless water heater. If you have any further question add them to the bottom of this form and we will respond to you with an email outlining the answers. Please be patient it could take a day or two for us to go through all the inquiries.

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Brampton Tankless Water Heater Systems Installed

Mar 29th

Posted by administrator in Brampton Tankless

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Brampton Tankless

If you live in Brampton and interested in a tankless water heater you have stumbled upon the right site. We can install, service, and maintain all tankless water heaters within Brampton, Ontario. We recommend a Rinnai Tankless system as the homes in Brampton are typically single detached which offer a variety of options for venting the tankless. The Rinnai are also the most reliable of all the systems that we have installed.

Brampton water is considered moderately hard (Source, Peel Region) so it is important if you have a tankless in Brampton to flush your system regularly to reduce the buildup of mineral deposits (flushing your tankless).

Prices for a tankless water heater in Brampton will vary by installer so it pays to shop around and get the best price.  I wouldn’t recommend you go with the cheapest quote but probably mid range as thats wehere you will be getting the best install for your ” Buck”.

Live in Brampton and interested in a Tankless quote?

Fill out the form and we can send out a REP who can make sure that the tankless system can even be installed.  They can give you a walk though of the process and explain all the cost associated with installing a tankless.  This of course is all free for you (unless you buy a tankless then you will have to pay).

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Whats Involved In A Tankless Install?

Mar 27th

Posted by administrator in General Info

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What We Do

So you are interested in getting a tankless water heater, here is a run down of what you can expect if you decide to choose us for the purchase and install.

Firstly we  send a REP out to your home to assess and determine if a tankless system can even be installed.  Tankless water heaters have additional venting and placement codes that have to be met for a system to be installed, on average 20% of homes are unable to vent legally.  Next the REP will determine your needs and your water usage, looking at the number of people living there, number of bathrooms, and amount of appliances that require hot water.   Then the info is presented to you the home owner and you will need to choose if you want to go for a regular tankless or a high efficiency condensing tankless water heater.  All prices and cost will be shown and explained to you for your unique home and venting requirements.

If you decide to go with a tankless and before anything is done, if the home owner chooses we facilitate a home energy audit which costs $325 but gives $630 to $750 back automatically with any tankless install.  This reduces the net price on any tankless water heater by $305 to $450 instantly, not to mention if you decide to perform any additional upgrades on your home (toilets, windows, furnace, air conditioner, insulation, etc) your able to receive the grants available from the government on those upgrades. OK, so energy audit is done.

Your old tank is removed and the new tanklesswater heater is installed, this takes roughly 3-5 hours depending difficulty.  If you are on a rental contract for your old tank type water heater we will take care of all paper work and have the tank returned so you are not charged for it.  If you owned the old tank we take it away and dispose of it properly (unless you want it for some reason).

Thats Pretty much what happens when you decide to have a tankless water heater installed with us.  If you want further info fill out the form here and we can call or email any additional info you are looking for

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